Shipping policy
Where we Ship:
USA
Please note we only ship to mainland addresses and not remote islands and areas. We are unfortunately unable to ship to Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands or other US Island Territories. To find your local stockist please visit on our store locator.
Shipping Costs
USA: $8 flat rate or FREE SHIPPING on orders over $60
Republic of Ireland: €5 flat rate or FREE SHIPPING on orders over €35
Europe Zone 1: Austria, Belgium, Denmark, France, Italy, Germany, Luxembourg, Netherlands, Poland, Portugal, Spain. €5 flat rate or FREE SHIPPING on orders over €60
Europe Zone 2: Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden €8 flat rate or FREE SHIPPING on orders over €65
United Kingdom (including Northern Ireland): £5 flat rate or FREE SHIPPING on orders over £45
GB Channel Islands: £40 flat rate
Canada $15 Flat Rate or FREE SHIPPING on orders over $85
Please Note
• Colognes, Perfumes and Home Fragrances contain alcohol and are deemed flammable therefore we can only ship via Standard Ground and are unable to offer any expedited shipping services.
• For any questions, please contact our customer service team at the numbers below:
From the USA – 888-543-6320 From Ireland, UK, Europe – +353 1 286 7125
Shipping Addresses
Please use a physical street address as your ship-to address. We are unable to deliver to PO Boxes.
Your Choice of Currency
You can only purchase in one currency. The currency you will be charged in will be determined by the country you wish to ship to. For example, if you live in the Ireland and want to ship to UK, you will need to purchase in £. If you buy in a foreign currency there may be charges from your credit card provider which we are not responsible for.
Typical Order Delivery Times
USA: 3-5 business days
Ireland: 1-4 business days
UK: 1-4 business days
France, Germany, Netherlands, Belgium, Luxembourg: 2–3 business days
Rest of EU: 3-5 business days
Refunds and Exchanges
We will be happy to provide an exchange credit or refund on unused and unopened items within 30 days of the date of purchase.
To return or exchange a product, please contact our customer service team for return instructions at the numbers shown above, or contact us via email at hello@inis.com
Damaged Items
If any items arrive damaged, please let us know within 3 business days of the receipt of product – contact our customer service team at the numbers shown above, or contact us via email at hello@inis.com